Return & Refund Policy

Return & Refund Policy

Soleva

We want you to love your Soleva height-boosting insoles. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. To be eligible:

  • Insoles must be unused, unworn, and in their original condition
  • Items must be in the original packaging
  • You'll need your order number or proof of purchase

For hygiene reasons, we can only accept returns of insoles that have not been worn or inserted into footwear.

How to Start a Return

  1. Email us at [info@soleva.com] with your order number and reason for return
  2. We'll send you return instructions and an address to ship the item back to
  3. Once we receive and inspect the item, we'll notify you of the approval status

Refunds

Once your return is approved:

  • Refunds are issued to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider
  • Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product)

Exchanges

Need a different size (1.5cm, 2.5cm, or 3.5cm)? The fastest way is to return your original item and place a new order for the correct size. Contact us and we'll guide you through it.

Damaged, Defective, or Incorrect Items

If your insoles arrive damaged, defective, or you received the wrong item, contact us within 7 days of delivery at [ info@soleva.com] with a photo of the item. We'll cover the cost of return shipping and send a replacement or full refund — your choice.

Order Processing & Shipping Note

Orders are processed and shipped within the United States, with delivery typically taking 6–8 business days. Since production begins shortly after your order is placed, we're unable to cancel or modify orders once processing has started — please double-check your size selection at checkout.

Non-Returnable Items

  • Gift cards
  • Items marked "Final Sale"
  • Products returned without prior authorization from our support team

Contact Us

Questions about your return? Reach out anytime at [info@soleva.com] — we're happy to help.